Open The Lines Of Communication With Your Benes

BATON ROUGE, LA (Managed Care Wire): How hard is it to get your insurance company to answer your questions? If you're with Blue Cross Blue Shield of Louisiana, it's as easy as clicking a button on the BCBS of LA website - the Answer Button, that is.

Once a member clicks the Answer button, he or she is presented with a comprehensive list of all the information that BCBS of LA has to offer. This list is divided into two categories, Health and Wellness and Benefits and Services.

The Health and Wellness category includes:

  • a Healthcare Advisor that provides personalized information about health conditions and treatment options
  • Healthcare Facts, a resource that allows members to conduct research on Louisiana hospitals,
  • Online provider directories
  • Prescription drug formularies.

Under the Benefits and Services list, members can update their account information, pay healthcare bills online, manage their HSAs, question claims, learn how to send a complaint, obtain their online health records, read medical policies and download commonly used forms.




 


 

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